Managing Difficult Conversations Training - Brisbane

Managing Difficult Conversations Training - Brisbane

You know that sinking feeling when you realise you need to have "the conversation" with a colleague, team member, or even your boss. Maybe it's about missed deadlines, attitude problems, or performance issues that everyone's been tiptoeing around. We've all been there - lying awake at night rehearsing what we'll say, then either avoiding it completely or fumbling through it so badly that things actually get worse.

Here's the thing: difficult conversations don't have to be career-ending disasters or relationship destroyers. In fact, when handled properly, they can actually strengthen working relationships and solve problems that have been festering for months. The difference between a conversation that goes well and one that blows up isn't luck - it's having the right skills and approach.

This training gives you a practical framework for tackling those conversations you've been putting off. We're not talking about theoretical models here - this is real-world stuff that works whether you're dealing with a defensive colleague, giving feedback to someone who doesn't want to hear it, or pushing back on unrealistic demands from above. You'll learn how to prepare properly (because winging it rarely works), how to keep things on track when emotions run high, and how to reach outcomes that actually stick.

The best part? We practice with scenarios that mirror what you're actually dealing with at work. No role-playing as pirates or pretending to sell imaginary products. Just real workplace situations where you can test out techniques and get feedback before you need to use them for real.

What You'll Learn:

How to prepare for difficult conversations so you're not caught off-guard when emotions escalate

Techniques for staying calm and focused when the other person gets defensive or aggressive

Ways to frame tough messages so they're heard rather than dismissed

Strategies for dealing with difficult behaviours that derail conversations

How to find common ground even when you strongly disagree

Methods for following up to ensure agreements actually lead to change

Skills for having upward conversations with senior staff or demanding clients

Practical approaches to managing difficult conversations in high-pressure situations

The Bottom Line:

You'll walk away with confidence to tackle those conversations you've been avoiding, knowing you have the tools to keep things professional and productive. No more sleepless nights or endless procrastination - just clear, practical skills that work in the real world. Whether you're a manager who needs to address performance issues or a team member who wants to speak up about problems, this training gives you what you need to handle difficult conversations like a pro.